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2011 Journal Article A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009Ip, Crystal, Law, Rob and Lee, Hee ‘Andy’ (2011). A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009. International Journal of Tourism Research, 13 (3), 234-265. doi: 10.1002/jtr.815 |
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2011 Journal Article Factors affecting outbound tourists' destination choice: the case of Hong KongGuillet, Basak Denizci, Lee, Andy, Law, Rob and Leung, Rosanna (2011). Factors affecting outbound tourists' destination choice: the case of Hong Kong. Journal of Travel and Tourism Marketing, 28 (5), 556-566. doi: 10.1080/10548408.2011.588120 |
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2011 Journal Article Identifying changes and trends in Hong Kong outbound tourismLaw, Rob, Rong, Jia, Vu, Huy Quan, Li, Gang and Lee, Hee Andy (2011). Identifying changes and trends in Hong Kong outbound tourism. Tourism Management, 32 (5), 1106-1114. doi: 10.1016/j.tourman.2010.09.011 |
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2008 Journal Article The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyaltyLee, Hee and Lambert, Carolyn U. (2008). The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyalty. Journal of Foodservice Business Research, 11 (4), 363-381. doi: 10.1080/15378020802519694 |
