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2011

Journal Article

Temporal changes of airfares toward fixed departure date

Law, Rob, Leung, Rosanna, Guillet, Basak Denizci and Lee, Hee Andy (2011). Temporal changes of airfares toward fixed departure date. Journal of Travel and Tourism Marketing, 28 (6), 615-628. doi: 10.1080/10548408.2011.598740

Temporal changes of airfares toward fixed departure date

2011

Journal Article

The impact of culture on hotel ratings: Analysis of star-rated hotels in China

Leung, Daniel, Lee, Hee Andy and Law, Rob (2011). The impact of culture on hotel ratings: Analysis of star-rated hotels in China. Journal of China Tourism Research, 7 (3), 243-262. doi: 10.1080/19388160.2011.599239

The impact of culture on hotel ratings: Analysis of star-rated hotels in China

2008

Journal Article

The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyalty

Lee, Hee and Lambert, Carolyn U. (2008). The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyalty. Journal of Foodservice Business Research, 11 (4), 363-381. doi: 10.1080/15378020802519694

The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyalty