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2021 Journal Article Managing patient aggression in healthcare: Initial testing of a communication accommodation theory interventionPines, Rachyl, Giles, Howard and Watson, Bernadette (2021). Managing patient aggression in healthcare: Initial testing of a communication accommodation theory intervention. Psychology of Language and Communication, 25 (1), 62-81. doi: 10.2478/plc-2021-0004 |
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2020 Journal Article Managing patient aggression during registration: in preparation of implementing Affordable Care Act (ACA) 1557 intake questionsPines, Rachyl, Watson, Bernadette and Giles, Howard (2020). Managing patient aggression during registration: in preparation of implementing Affordable Care Act (ACA) 1557 intake questions. Qualitative Research Reports in Communication, 22 (1), 56-65. doi: 10.1080/17459435.2020.1836018 |
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2020 Journal Article Interactional adjustment: three approaches in language and social psychologyGasiorek, Jessica, Weatherall, Ann and Watson, Bernadette (2020). Interactional adjustment: three approaches in language and social psychology. Journal of Language and Social Psychology, 40 (1), 1-18. doi: 10.1177/0261927X20965652 |
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2020 Journal Article How Do Patients Define Satisfaction? The Role of Patient Perceptions of Their Participation and Health Provider Emotional ExpressionBaker, Susan C., Watson, Bernadette M., Jamieson, Barbara and Jamieson, Raymond (2020). How Do Patients Define Satisfaction? The Role of Patient Perceptions of Their Participation and Health Provider Emotional Expression. Health Communication, 36 (14), 1-10. doi: 10.1080/10410236.2020.1808409 |
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2020 Journal Article Pharmacy students’ self-reported attitudes, beliefs and behaviours about communicating with patients, measured over timeChevalier, Bernadette A. M., Watson, Bernadette M. and Cottrell, William Neil (2020). Pharmacy students’ self-reported attitudes, beliefs and behaviours about communicating with patients, measured over time. Pharmacy Education, 20 (1), 116-126. doi: 10.46542/pe.2020.201.p116-126 |
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2020 Journal Article Vicarious trauma, social media and recovery in Hong KongTurnbull, Margo, Watson, Bernadette, Jin, Ying, Lok, Beatrice and Sanderson, Alexandra (2020). Vicarious trauma, social media and recovery in Hong Kong. Asian Journal of Psychiatry, 51 102032, 1-2. doi: 10.1016/j.ajp.2020.102032 |
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2020 Book Chapter Social psychology and languageBaker, Susan C., Watson, Bernadette M. and Gallois, Cindy (2020). Social psychology and language. Oxford Research Encyclopedia of Psychology. (pp. 1-15) Oxford, United Kingdom: Oxford University Press. doi: 10.1093/acrefore/9780190236557.013.278 |
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2020 Journal Article Assessing communication behaviours of hospital pharmacists: how well do the perspectives of pharmacists, patients, and an independent observer align?Chevalier, Bernadette A. M., Watson, Bernadette M., Barras, Michael A. and Cottrell, William Neil (2020). Assessing communication behaviours of hospital pharmacists: how well do the perspectives of pharmacists, patients, and an independent observer align?. Journal of Language and Social Psychology, 39 (5-6), 626-652. doi: 10.1177/0261927x20909867 |
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2020 Journal Article Playback: An investigation of the discursive implications and the pragmatic functions of repetition in traditional Chinese medical consultationsJin, Ying and Watson, Bernadette Maria (2020). Playback: An investigation of the discursive implications and the pragmatic functions of repetition in traditional Chinese medical consultations. Journal of Language and Social Psychology, 39 (5-6), 716-737. doi: 10.1177/0261927X20908614 |
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2020 Journal Article Investigating the association between Internet health information use and patient willingness to communicate with healthcare providersBaker, S. C. and Watson, B. M. (2020). Investigating the association between Internet health information use and patient willingness to communicate with healthcare providers. Health Communication, 35 (6), 1-10. doi: 10.1080/10410236.2019.1584778 |
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2020 Journal Article A comparative study of the impact of the COVID-19 crisis on the communication practices of end-of-life care workersTurnbull, Margo, Ivy Wu, Xiaoyan and Watson, Bernadette (2020). A comparative study of the impact of the COVID-19 crisis on the communication practices of end-of-life care workers. Communication and Medicine, 17 (3), 295-306. doi: 10.1558/cam.19406 |
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2019 Journal Article Developing preliminary steps in a pharmacist communication - patient outcome pathwayChevalier, Bernadette, Watson, Bernadette M., Barras, Michael A. and Cottrell, William N. (2019). Developing preliminary steps in a pharmacist communication - patient outcome pathway. Canadian Journal of Hospital Pharmacy, 72 (4), 271-281. doi: 10.4212/cjhp.v72i4.2913 |
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2019 Journal Article Perspectives on suicide prevention amongst members of Christian faith-based organizationsBazley, Renée, Pakenham, Kenneth and Watson, Bernadette (2019). Perspectives on suicide prevention amongst members of Christian faith-based organizations. Community Mental Health Journal, 55 (5), 831-839. doi: 10.1007/s10597-018-0355-4 |
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2019 Journal Article How being a great Receiver can change the game in speaking up conversationsBarlow, Melanie, Watson, Bernadette and Rudolph, Jenny (2019). How being a great Receiver can change the game in speaking up conversations. MedEdPublish, 8 (3) 204, 1-9. doi: 10.15694/mep.2019.000204.1 |
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2019 Book Chapter Communication accommodation theory in institutional settings: opportunities for applied researchWatson, Bernadette M. and Soliz, Jordan (2019). Communication accommodation theory in institutional settings: opportunities for applied research. Language, communication, and intergroup relations: a celebration of the scholarship of Howard Giles. (pp. 242-264) edited by Jake Harwood, Jessica Gasiorek, Herbert Pierson, Jon F. NussBaum and Cindy Gallois. New York, NY United States: Routledge. doi: 10.4324/9781315142807-46 |
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2018 Journal Article Using Discursis to enhance the qualitative analysis of hospital pharmacist-patient interactionsChevalier, Bernadette A. M., Watson, Bernadette M., Barras, Michael A., Cottrell, William N. and Angus, Daniel J. (2018). Using Discursis to enhance the qualitative analysis of hospital pharmacist-patient interactions. PLoS One, 13 (5) e0197288, e0197288. doi: 10.1371/journal.pone.0197288 |
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2018 Journal Article Intergroup communication: identities and effective interactionsGallois, Cindy, Watson, Bernadette M. and Giles, Howard (2018). Intergroup communication: identities and effective interactions. Journal of Communication, 68 (2), 309-317. doi: 10.1093/joc/jqx016 |
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2017 Journal Article Hospital pharmacists’ and patients’ views about what constitutes effective communication between pharmacists and patientsChevalier, Bernadette A. M., Watson, Bernadette M., Barras, Michael A. and Cottrell, William N. (2017). Hospital pharmacists’ and patients’ views about what constitutes effective communication between pharmacists and patients. International Journal of Pharmacy Practice, 26 (5), 450-457. doi: 10.1111/ijpp.12423 |
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2017 Journal Article Addressing weight stigma in physiotherapy: development of a theory-driven approach to (re) thinking weight-related interactionsSetchell, J., Gard, M., Jones, L. and Watson, B. M. (2017). Addressing weight stigma in physiotherapy: development of a theory-driven approach to (re) thinking weight-related interactions. Physiotherapy Theory and Practice, 33 (8), 597-610. doi: 10.1080/09593985.2017.1328718 |
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2017 Journal Article Investigating strategies used by hospital pharmacists to effectively communicate with patients during medication counsellingChevalier, Bernadette A. M., Watson, Bernadette M., Barras, Michael A. and Cottrell, William Neil (2017). Investigating strategies used by hospital pharmacists to effectively communicate with patients during medication counselling. Health Expectations, 20 (5), 1121-1132. doi: 10.1111/hex.12558 |
