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Human-centred design of interactive systems

Stephen Viller is a researcher and educator in human-centred design methods, particularly applied to designing social, domestic and mobile computing technologies, and understanding how people's interactions in everyday settings inform the design of such technologies. He has over 30 years of experience in Computer Supported Cooperative Work (CSCW), Interaction Design, and Human-Computer Interaction (HCI) research, where he has focused on bridging disciplines and diverse methodological perspectives. He has concentrated on qualitative methods, particularly observational fieldwork, contextual interviews, diary studies and field trips, but also increasingly on more ‘designerly’ approaches such as cultural probes, low-fidelity prototypes, speculative design.

Stephen is an Associate Professor in the School of Electrical Engineering & Computer Science (EECS), where he leads the Human-Centred Computing discipline. He is also UQ's Theme Leader for the Digital Worlds and Disruptive Technologies theme in the UQ-Exeter Institute, and national chair of CHISIG, the Computer-Human Interaction Special Interest Group of the Human Factors and Ergonomics Society of Australia (HFESA). From 2016-2019 he was the EECS (ITEE at the time) Director of Coursework Studies (Chair of T&L committee) and from 2011-2016 he was Program Director of the Bachelor of Multimedia Design and Master of Interaction Design. His publications span various interdisciplinary journals and conferences in HCI/CSCW and technology design. He has a BSc (Hons) Computation (UMIST), MSc Cognitive Science (Manchester) and PhD Computing (Lancaster).

I am a research leader who believes the best science is built with the people it is designed to serve. As a two-time NHMRC Emerging Leadership Fellow and Certified Practising Speech Pathologist, I lead a transdisciplinary team of more than 20 researchers at the University of Queensland. We work in partnership with consumers, clinicians, communities, government, and industry to co-produce interventions, technologies, systems, and standards that drive real change and serve the public good.

My research themes include: (a) Design and implementation of a national audit system to drive quality improvement in post-stroke aphasia services; (b) Development and implementation of methodological standards to improve aphasia research quality and reduce research wastage; (c) Development of technology-enhanced interventions to support self-management, promote equitable access to information and services, and empower people with communication support needs; (d) Development of fit-for-purpose training and resources for aged care workers to help older Australians have better conversations about aged care.

I am Director of the Centre for Living Experience Research and lead the Qualitative Collective, and the School of Health and Rehabilitation Sciences Communication Research and Engagement Theme (CommRET). I am a UQ Research Integrity Advisor.