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Pip Logan is a Professor of Occupational Therapy and Co Director of the STARS Education and Research Alliance working across the University of Queensland and Metro North Hospital and Health Service (MNHHS). She recently moved from the UK to Brisbane and maintains an honorary post as Professor of Rehabilitation Research at the University of Nottingham, School of Medicine, UK. She has held numerous research grants, fellowships and awards, including the highest award from the UK National Institute for Health Research as a Senior Investigator. Prior to moving Pip worked clinically as an NHS occupational therapist with the community stroke service.

She publishes in a broad range of journals, presents her work internationally, and is a member of several international research groups. Through supervising 25 nurses, Allied Health Professionals, medics to gain PhDs, being a member of funding panels, and contributing to national health policies she has experience of working across partnerships and borders. Pip has increased the capacity and capability of Occupational Therapists in research and knowledge exchange while improving the health of patients and clients.

Dr Logan is a geriatrician working at The Prince Charles Hospital and Mater Hospital Brisbane. He has expertise in dementia, behavioural and psychological symptoms of dementia (BPSD), frailty, and goal-directed care in chronic disease. He holds a PhD from the University of Queensland, has a strong publication record, and has contributed to national research programs. Dr Logan is experienced in leading multidisciplinary teams, driving quality improvement initiatives, and is recognised as a skilled communicator and collaborator.

Dr Kristiana Ludlow is a Senior Research Fellow at the Centre for Health Services Research, Faculty of Health, Medicine, and Behavioural Sciences, the University of Queensland, and an Honorary Postdoctoral Fellow at the Australian Institute of Health Innovation, Macquarie University. She completed her Bachelor of Psychology with first class Honours in 2015, her Master of Research in Medicine and Health Sciences in 2017, and her PhD in in Health Innovation in 2020. Dr Ludlow has expertise in co-design, qualitative research and Q methodology. Her research interests include co-designing interventions and digital health tools with end-users, frailty, education, aged care, person-centred care, the role of family caregivers in care, missed care/unfinished care, and care prioritisation. She is passionate about collaborating with consumers, service users and health professionals to improve the delivery of healthcare and mental health services.

Annika Luebbe is an early career researcher with interests in rural mental health in Australia and abroad. Her works focus on strengths-based approaches to understanding the many contributions to mental health in rural, regional, and remote locations. Annika has experience in mixed-methods research, framework development, and mental health service evaluation. Her ongoing research in rural health contributes to the growing rural mental health literature, informing relevant rural solutions, policy, and practice.

Professor Mallett has enjoyed a distinguished career in elite coaching and academia. Prof. Mallett was an Olympic and World Championship medal-winning coach and won a National university teaching award (2011). In 2017, he was awarded the prestigious August-Wilhelm Scheer Professorial Fellowship at Technische Universität München (TUM) in Germany. He developed a world-renowned online program in sports coaching and consults nationally and internationally to many elite sporting organisations. Prof. Mallett is a leading international scholar in two broad and interrelated research areas - sport psychology and coaching; specifically:

Understanding the person-in-context

• Multi-layered understanding of the person-in-context (personality profiling of coaches and athletes)
• Motivation of elite coaches and athletes (Self-Determination Theory - SDT);
• Autonomy-supportive learning environments in sport (Self-Determination Theory - SDT);
• Mental toughness in elite sport (coaches and athletes).
• Players' leadership: A Social Identity Approach (SIA)

High Performance coach learning and development:

• How high performance coaches learn in the workplace;
• Coaches as sculptors, architects, performers and leaders.

In 2016, Professor Mallett led and completed an international research project examining what can we learn from some of the world's most successful coaches. Prof. Mallett was Chair and Co-Chair of the Research Committee for the International Council for Coaching Excellence (ICCE) from 2010-2019.

Background

Professor Cliff Mallett joined the School of Human Movement Studies in 2000 after a career in physical education and also in elite coaching as a National High Performance Coach in track and field with the Australian Institute of Sport (AIS) and the Queensland Academy of Sport (QAS). He teaches undergraduate and graduate students and actively researches in the area of elite sport. Prof. Mallett regularly consults with elite coaches and athletes as well as coach developers in several national sporting organisations and international organisations.

Associate Professor Mamun is an internationally recognised leader in the areas of life course epidemiology and intergenerational perspectives. An approach that situates the individual risk factors and their interaction within a context that determines health outcomes has been the underlying basis of his research. He is one of the Principal Investigator’s of the Mater-University of Queensland Study of Pregnancy (MUSP) cohort. Over the past 14 years, he has been leading the respiratory and cardiovascular epidemiology research in the MUSP that included 30 years follow-up of the MUSP offspring cohort (Gen 2) and the first follow-up of the children-of-the-offspring cohort (Gen 3). In recent years, he expanded his research in the low & middle income countries focusing on the rapid socio-economic development and the demographic and epidemiological transitions.

Mamun has made significant contributions to understand the critical stages of life and early life determinants of health. From the life course perspective, some of his papers are influential while thinking about the early development of health and well-being. For instance, his research confirmed that parents, especially mothers, are the role model for offspring health and well-being development from early life to adolescence and then to young adulthood. His research shows that weight management and prevention of obesity should start as early as possible even before or during pregnancy. He is interested to contribute new knowledge about the extent that socioeconomic, family and environmental factors track from generation to generation and how this impacts on health and well-being of the future generations.

Mamun has received several national (e.g. ARC, NHMRC, and NHF) and international competitive grants. He was awarded several highly competitive fellowships (e.g. NHMRC CDF Level 2, 2012-2016, NHMRC CDF Level 1, 2008-2011) and awards (UQ Foundation Research Excellence Awards, 2009 and NHF Grants-in-Aid 2008). He has more than 200 peer-reviewed publications, most of which are published in high impact journals. He has an outstanding track-record of supervising RHD students. For instance, in the last five years, he has supervised 16 PhD students- 10 as Primary Advisor, who have been awarded their degrees.

Research Interests:

• Respiratory and cardiovascular health- development and early prevention
• Maternal and child health- early life environment and critical windows
• Social, structural and environmental basis of health and well-being
• Methodological innovation in longitudinal studies, administrative data and meta-analysis

Dr Asmita Manchha is a Postdoctoral Research Fellow in the Unspoken, Unheard, Unmet: Improving Access to Preventative Health Care through Better Conversations about Care team (UQ School of Health and Rehabilitation Sciences) and an Early Career Researcher. She was awarded a PhD from the University of Queensland (UQ) in 2022, which examined the nature and consequences of the stigma of working in aged care. Asmita also has a first-class Bachelor of Business Management Honours’ degree from the UQ and Bachelor of Commerce from the Australian National University.

At the heart of Asmita’s research is her passion for developing practical, evidence-based resources to empower people who receive and provide aged care services. Her research themes include: (a) Understanding approaches to challenge stigma (i.e, negative attitudes, stereotypes) associated with aged care to promote a greater recognition of the aged care sector, (b) Development of a fit-for-purpose communication screening tool and resources for aged care workers to help older Australians have better conversations about aged care, (c) Exploration of interventions to support the recruitment and retention of people working in aged care with a strengths-based focus on career development, and (d) Application of language-based methods and frameworks from Systemic Functional Linguistics to examine complex social issues in the field of gerontology.

Asmita has vast experience in conducting qualitative and mixed-methods research pertaining to reframing negative perceptions about working in aged care, which have been published in The Gerontologist and Journal of Applied Gerontology. She is actively involved in the gerontology research community including the Australian Association of Gerontology (AAG), where she is the QLD Divisional Secretary.

Joemer’s main research area is on adolescent health epidemiology and program evaluation.

Joemer focuses on pragmatic approaches in epidemiology to identify social determinants and mental health risks in adolescents including young mothers. Apart from applications of modelling techniques on cross-sectional and panel data, he has expertise in conducting evidence synthesis including meta-analytic methodologies.

Joemer also has an extensive experience in monitoring and evaluation of health and social programs. He previously worked as a research fellow and health systems consultant in government agencies and international NGOs focused on adolescent health and reproductive health services at local and national contexts. Now, he is involved with evaluation of programs targeting young people with complex mental health issues and those who are victims of domestic and family violence.

Joemer has strong research interests on contextualizing adolescent reproductive health through mental health risks, and mental health integration in primary care in low resource settings.

I am a clinician researcher with experience in health services research, transdisciplinary care, stroke research, implementation science, and consumer engagement. I am passionate about optimising healthcare services and improving patient care by identifying and addressing inefficiencies using innovative models of care and solutions. I am an expert in the field of transdisciplinary healthcare models.

I am also an occupational therapist with over 8 years of experience in direct patient care across multiple hospital settings, including acute stroke, neuroscience, general medical, orthopaedics, and surgical. I currently work as a Service Improvement and Innovation Officer for community healthcare services at Mater at Home.

Dr Michèle Masson-Trottier is a certified speech-language pathologist and postdoctoral research fellow at the University of Queensland. Her work bridges speech-language therapy, neuroimaging, and open science to improve communication outcomes in individuals with post-stroke aphasia and neurodegenerative conditions such as primary progressive aphasia and Alzheimer’s disease.

Her expertise includes:

• Evidence-based language therapy development and adaptation

• Therapy-induced neuroplasticity and functional neuroimaging (rs-fMRI, task-fMRI)

• Technology-supported communication interventions

• Culturally and linguistically responsive care models

• Reproducible, containerised neuroimaging workflows for clinical populations

As part of the Neurodesk project, she leads the development of open, accessible neuroimaging tools tailored to clinical research needs, including lesion segmentation and cortical atrophy pipelines. Her work reduces technical barriers for clinician-researchers and promotes inclusive, translational science.

Her research is widely disseminated through peer-reviewed publications, international collaborations, and clinical knowledge translation. She is committed to making neuroscience tools and evidence-based interventions more usable and impactful across healthcare contexts.

Keywords: aphasia, neuroimaging, speech-language pathology, primary progressive aphasia, open science, therapy effectiveness, neuroplasticity, dementia, communication disorders, translational neuroscience

Dr Hannah Mayr is an Advanced Accredited Practicing Dietitian and works as Principal Research Fellow for the Nutrition and Dietetics Department at Princess Alexandra Hospital, Brisbane. She collaborates with diverse teams of allied health and medical clinicians, clinician researchers, academics and consumers.

Dr Mayr has expertise in cardiometabolic disease prevention and management and her work has a focus on evidence-based healthy dietary patterns. In this area her interests and experience include dietary intake assessment and intervention design; randomised controlled and feasibility trials; telehealth and mhealth; qualitative interviews; implementation science and consumer engagement.

Dr Mayr received the Dietitians Australia Early Career Researcher Award in 2018 for her PhD work investigating a Mediterranean diet intervention in people with coronary artery disease and its impact on the Dietary Inflammatory Index. She has recently led a project focused on translating a Mediterranean-style, heart healthy diet approach into routine care for people with type 2 diabetes or heart disease. Dr Mayr has also collaborated on projects focused on improving outcomes for people with kidney disease, rheumatoid arthritis, liver transplant, and fatty liver disease through nutrition assessment or intervention.

Dr Mayr is an experienced university Lecturer and research supervisor in dietetics practice and research and is committed to research capacity building of dietitians and allied health professionals.

I am an experienced systems thinking practitioner/senior researcher with The University of Queensland’s Centre for the Business and Economics of Health, and a Non-Executive Director of the Sunshine Coast Hospital and Health Service with 15 year’s state and national Board experience. I hold a PHD, an MBA, Econometrics Hons and Bach. Econ from UQ and am an Oxford Said Business School and London Business School alum. With both an industry and research background, I am dedicated to helping organisations use system thinking tools to diagnose, understand and analyse and develop solutions for the critical challenges before them. In the rapidly changing healthcare environment, systems tools and methods have been used with great success to transform organisations through fostering an integrative approach to patient-centred care, improving efficiency, and promoting co-ordinating operations, amongst other positive results. Systems thinking’s holistic approach to understanding the interconnectedness of system elements and the underlying dynamics of systems can help explain why health systems behave the way they do and offer valuable insights into leverage points for sustainable change. In my senior research role, the systems thinking interventions I have led have required wide collaboration across the health industry’s peak bodies including Queensland Health leadership, CEO’s and Executives, HHS researchers and clinicians, QAS, OCNMO, Community Controlled Indigenous Health Organisations, Consumer groups and other health agencies. Many of the reports I have written for industry and government that have directly influenced policy e.g. the use of systems thinking workshops to inform QLDs nursing and midwifery ratios.

I am proficient with system thinking methods, both qualitative and quantitative, and specialise in working collaboratively with organisations to deploy these methods to explore the broader context of their complex problems and develop holistic solutions. Systems often involve feedback loops where actions produce consequences that affect future actions. A systems thinking approach to problem solving focusses on understanding how those changes may propagate through the system, and where those effects actually impact.

I enjoy working with industry partners to impart systems thinking skills. This usually involves facilitating participatory workshops which use scripted activities to enable stakeholders at the coalface to translate their expert knowledge into meaningful systems maps used to communicate to others, enhance understanding of system behaviour and inform leverage points for improvement. Complex systems tend to have multiple processes which cross multiple boundaries. This can encourage a silo mentality promoting” firefighting” fixes over systemic solutions. These are often costly and can mask unintended consequences. Systems thinking methods encourage thinking across boundaries wherein the system maps and system solutions are codesigned from a shared understanding.

Health is systemic and integrative, multidimensional, and multilevel. I can help your organisation to explore problems from a systems perspective to (a) identify leverage points for intervention, (b) discover a richer understanding of the implications of interventions and policy, (c) foster more robust interventions and (d) strengthen stakeholder buy-in and policy ownership through encouraging a shared vision and collaborative style.

Underpinning my research skillset is my 15 years’ experience of Boards and 25 years of senior leadership experience in Industry. I am a member of the UQBS Future of Health Hub. In my past corporate finance/Treasury roles, both public and private, I have had extensive experience in project leadership (as treasury systems design/implementation and as CIA on grants), governance (Chair/member of Governance Committees), regulation and strategic oversight (Treasurer, JBS Australia), cash and foreign exchange risk management, policy frameworks and financial and enterprise risk management. I have 15 years’ experience on Boards, six and a half as Board Chair. In 2019, I completed the London Business School’s Leading Change Course which gave me unique insights into ways, aimed at helping healthcare leaders face the unprecedented challenges before them with agility and vision. I have lived experience in compliance and ethics, risk and assurance, strategy formation, financial oversight, and culture resets. All this experience has benefitted my industry facing roles, enabling me to better support industry partners to evaluate and discern, collaborative effectively, make evidence-based decisions with confidence, understand the consequences of feedback in systems, consider broader impacts on healthcare systems and communities and foster a culture of innovation.

I hold a first-class honours degree in Econometrics, a full two year MBA and completed a PhD in 2015 investigating the impact of the carbon tax on Australia’s Red Meat Industry using system dynamics. My interest in the topic was born of working for 25 years in the red meat processing sector. I entered the industry in 1984, accepting the newly formed role of Group Treasurer, Australia Meat Holdings, to steer Australia's major processing companies through an industry wide rationalisation. In later years, I undertook the role of Risk Manager and Co-Treasurer for JBS Australia's operations, a $3billion enterprise nationally. Responsibilities included currency and cashflow management and loan negotiation. Prior to 1984, I was second in charge of the Queensland Government Treasury Department with responsibility for management of Queensland Government debt and foreign currency exposures under the leadership of Sir Leo Hielscher.

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA, Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Multi-award winner Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, Department of Engineering, University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) from 2022 for her distinguished contribution to social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". Fellows — ANZMAC. Given her expertise in Service Innovation, Professor McColl-Kennedy is an appointed Ambassador for the International Society of Service Innovation Professionals (ISSIP) https://www.linkedin.com/company/international-society-of-service-innovation-professionals-issip-/posts/?feedView=all

In 2024 Professor McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their programs of research. https://www.arc.gov.au/about-arc The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

In 2025 she was awarded the Christopher Lovelock Career Contributions to the Services Discipline Award. This highly prestigious award is presented annually by AMA SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Contributions to the services discipline should be significant, frequent, and include recent contributions. 2025 Christopher Lovelock Award Winner – SERVSIG

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 240 publications (98 international refereed journal articles, 22 book chapters/books, 27 industry articles, white papers and reports, 14 workbooks and 81 international refereed conference papers/abstracts), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, the role of digital technology, AI, customer insights and choice preferences. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $93.7 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 64 (Google scholar) 46 (Scopus) and over 23,387 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director, UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019, the Founding Co-Lead of the Service Innovation Alliance Research Hub from 2018-2025 and appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, University of New South Wales, Sydney, and University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.

Lisa McDaid is Director of the Institute for Social Science Research (ISSR) and Professor of Social Sciences and Health at The University of Queensland. Lisa has an international reputation grounded in knowledge exchange and partnership. Her research has made significant contributions to identifying solutions to health inequalities among the most disadvantaged and marginalised in our society. Lisa is experienced in how to engage communities at high risk of poor health and wellbeing in health improvement research and in developing new methods of co-production for intervention development.

Lisa is a Social Scientist and obtained her PhD in Medical Sociology from the University of Glasgow in 2007. She has been Chief-Investigator on research grants c.AU$100M and has authored over 100 publications. Lisa is also an Associate Director of the Centre for Research on Families and Relationships, a consortium research centre based at the University of Edinburgh in Scotland.

Dr Suzanne McDonald is a Research Fellow at the General Practice Clinical Unit within the Greater Brisbane Clinical School at The University of Queensland. Her research focuses on the development and application of digital N-of-1 trials in medicine, working across multiple clinical and research specialties. Her work spans chronic and complex conditions, including neurological conditions (e.g. multiple sclerosis, Parkinson’s disease), post-viral conditions (e.g. long COVID), and metabolic and rare genetic disorders (e.g. phenylketonuria, Kleefstra syndrome).

Dr McDonald also contributes to the RELEASE (Redressing long-term antidepressant use) research program, focusing on health outcomes associated with long-term (>12 months) antidepressant use and the application of N-of-1 longitudinal approaches to understand antidepressant withdrawal symptoms during tapering.

Dr McDonald chairs the International Network for N-of-1 Trials and Single-Case Designs (www.nof1sced.org), a global network of over 800 academics, researchers and clinicians interested in N-of-1 trials and other single-case designs across 49 countries.

Dr McDonald regularly supervises medical students. Medical students at the University of Queensland who are interested in N-of-1 trials and Bayesian statistical approaches are encouraged to contact her to discuss potential opportunities.

Associate Professor Matthew McGrail is the Head of Regional Training Hubs research at UQ’s Rural Clinical School. Joining UQ in Nov 2017, he is based at the Rockhampton Clinical Unit, and he is chair of the research and evaluation working group of UQ’s Regional Medical Pathway as well as chair of UQ RCS’s medical graduate cohort longitudinal tracking study (UQ MediCoS). He is widely known for co-developing Australia's Modified Monash Model rurality classification, applied to most health research and policies.

Matthew has a particular interest in the ongoing concerns with medical workforce distribution, connecting that through his research and evaluation to health policies, training pathways and healthcare systems. To date he has been a chief investigator on two separate Centres of Research Excellence, one on medical workforce dynamics and the other on rural and remote primary health care access. He has also co-researched with various GP training organisations, specialty colleges, rural workforce agencies, as well as state and commonwealth health departments

Matthew has worked in the university sector for over 25 years, working mostly as a researcher in rural health. He was originally trained as a statistician, expanding his skills across GIS and software development, completing his PhD in 2008. He has been lead biostatistician on 3 large NHMRC-funded RCTs that are published in the world-leading general medical journal, the Lancet. Matthew’s research is mostly centred on improved access to health care for rural populations, mainly focused in the medical sector. He has a unique blend of ‘generalist’ research skills and experience across the disciplines of statistics, geography, rural health, econometrics, public health and clinical research.

John McGrath AM, MBBS, MD, PhD, FRANZCP, FAHMS, FACPsych

John McGrath is a psychiatrist interested in discovering the causes of serious mental disorders. He has affiliations with the Queensland Centre for Mental Health Research, the Queensland Brain Institute (University of Queensland), and past appointments with the National Centre for Register-based Research (Aarhus University) Denmark. His research aims to generate and evaluate nongenetic risk factors for schizophrenia. He has forged productive cross-disciplinary collaborations linking risk factor epidemiology with developmental neurobiology (e.g. using animal models to explore candidate exposures). He has supervised major systematic reviews of the incidence, prevalence and mortality of schizophrenia. He was awarded a John Cade Fellowship by the Australian National Health and Medical Research Council, and a Niels Bohr Professorship by the Danish National Research Foundation. He has been awarded the Erik Stromgren Medal, the Lieber Prize for Outstanding Schizophrenia Research and made an Honorary Fellow of the American College of Psychiatrists.

Associate Professor Treasure McGuire graduated with a Bachelor of Pharmacy and a Bachelor of Science (Pharmacology) from the University of Queensland UQ). She also completed a Postgraduate Diploma in Clinical Pharmacy and Graduate Certificate in Higher Education at UQ. In 2005, she completed her PhD in the School of Population Health, UQ, entitled Consumer medicines call centres: a medication liaison model of pharmaceutical care.

She held a conjoint appointment between the School of Pharmacy, UQ and Mater Pharmacy, Mater Health, South East Queensland between 1996 and December 2022. She was appointed as a Senior Lecturer in 2006, Associate Professor, Clinical in 2021 and since 2023 Honorary Associate Professor. Treasure also holds a conjoint appointment between Mater and the Faculty of Health Sciences and Medicine, Bond University as Associate Professor of Pharmacology. In her clinical role at Mater, she is Assistant Director of Pharmacy (Practice and Development). At UQ, she coordinated a graduate clinical pharmacy course within the Master of Clinical Pharmacy program for over a decade. In 2016, this program received a UQ Faculty of Health and Behavioural Sciences Team Award for Programs that Enhance Learning and in 2017 a citation in the University of Queensland Award for Excellence in Teaching and Learning.

Treasure’s research is translational, focusing on patient centred-care and quality use of medicines in the domains of medicines information, evidence-based practice, medication safety, reproductive health, complementary medicines, communicable diseases and interprofessional education. She is a Emeritus Fellow of the Australasian College of Pharmacy, Fellow of the Pharmaceutical Society of Australia and Foundation Fellow, Australian and New Zealand College of Advanced Pharmacy. In recognition of her services to medicines information, she received the Lilly International Fellowship in Hospital Pharmacy and the Bowl of Hygeia of the Pharmaceutical Society of Australia. In 2015, she was the recipient of the Sr Eileen Pollard Medal (Mater Research-UQ) for excellence in incorporating research into clinical care provision.

Dr Lisa McHugh is a perinatal and infectious diseases epidemiologist at the UQ School of Public Health (SPH). A Level C Senior Research Fellow and NHMRC Emerging Leader (EL1) Investigator Grant recipient, Lisa leads her own small team of researchers through her 5-year program ‘VaxiMums’, which is evaluating the uptake, effectiveness and equity of maternal vaccinations and respiratory infections.

Lisa is a CI on a national study evaluating RSV hospitalisations in children <5yrs of age, and a CI on a Qld Health project looking at the acceptability of new RSV strategies among parents.

Lisa is currently leading a pilot study investigating pregnancy loss after receiving influenza and COVID-19 vaccinations in early pregnancy-the first of its kind in Australia, and one of only a few internationally. Lisa’s extensive collaborations involve Primary Health Care Networks, First Nations midwives, maternal and child health nurse immunisers, consumers, Queensland Health, and national and international experts in the field.

Lisa has supervised 3 MEpi students to completion-all with the highest GPA of 7. She is currently the primary advisor of 2 PhD students, 2 MEpi students and a MBiostats student.

Projects currently being investigated by her and her students include:

• Effectiveness of influenza, pertussis & COVID vaccinations in pregnancy against adverse maternal-infant outcomes
• RSV hospitalisations among First Nations children aged <2yrs (Lisa is leading this collaboration with UQCCR)
• Adverse birth outcomes among NT mother-infant pairs after maternal vaccinations
• Pertussis vaccine effectiveness among preterm infants
• Vaccine failures after influenza + pertussis vaccination in pregnancy

Lisa is the Academic Integrity Officer for SPH, and mentors 2 academics in the SPH Mentoring Program. Her research expertise and interests include clinical midwifery, First Nations health, infectious diseases, pregnancy and birth outcomes, and maternal vaccination. She has been a member of the Public Health Association of Australia since 2014, and Immunisation Special Interest Group working group member, contributing to the latest Immunisation Policy Review (2026).

Lisa is also member of the Australasian Epidemiological Association and Editor for the Aust and New Zealand Journal of Public Health.

She reviews for NHMRC grant applications.

When not working Lisa can be found (or not found) trail running, hiking in the middle of nowhere and swimming.