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2026 Journal Article Balancing truth and lies: ethical management of AI in service encountersSnyder, Hannah, Witell, Lars, van Riel, Allard C.R., Magor, Thomas, Lutze, Shannon and Bougoure, Ursula Sigrid (2026). Balancing truth and lies: ethical management of AI in service encounters. Journal of Service Management, 1-20. doi: 10.1108/josm-12-2024-0538 |
