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2017 Journal Article The changing role of the health care customer: review, synthesis and research agendaMcColl-Kennedy, Janet R., Snyder, Hannah, Elg, Mattias, Witell, Lars, Helkkula, Anu, Hogan, Suellen J. and Anderson, Laurel (2017). The changing role of the health care customer: review, synthesis and research agenda. Journal of Service Management, 28 (1), 2-33. doi: 10.1108/JOSM-01-2016-0018 |
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2017 Journal Article Cocreative customer practices: effects of health care customer value cocreation practices on well-beingMcColl-Kennedy, Janet R., Hogan, Suellen J., Witell, Lars and Snyder, Hannah (2017). Cocreative customer practices: effects of health care customer value cocreation practices on well-being. Journal of Business Research, 70, 55-66. doi: 10.1016/j.jbusres.2016.07.006 |
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2013 Journal Article Organizational culture, innovation, and performance: a test of Schein's ModelHogan, Suellen J. and Coote, Leonard V. (2013). Organizational culture, innovation, and performance: a test of Schein's Model. Journal of Business Research, 67 (8), 1609-1621. doi: 10.1016/j.jbusres.2013.09.007 |
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2011 Journal Article Reconceptualizing professional service firm innovation capability: Scale developmentHogan, Suellen J., Soutar, Geoffrey, N., McColl-Kennedy, Janet R. and Sweeney, Jillian C. (2011). Reconceptualizing professional service firm innovation capability: Scale development. Industrial Marketing Management, 40 (8), 1264-1273. doi: 10.1016/j.indmarman.2011.10.002 |
