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2017 Journal Article The changing role of the health care customer: review, synthesis and research agendaMcColl-Kennedy, Janet R., Snyder, Hannah, Elg, Mattias, Witell, Lars, Helkkula, Anu, Hogan, Suellen J. and Anderson, Laurel (2017). The changing role of the health care customer: review, synthesis and research agenda. Journal of Service Management, 28 (1), 2-33. doi: 10.1108/JOSM-01-2016-0018 |
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2017 Journal Article Cocreative customer practices: effects of health care customer value cocreation practices on well-beingMcColl-Kennedy, Janet R., Hogan, Suellen J., Witell, Lars and Snyder, Hannah (2017). Cocreative customer practices: effects of health care customer value cocreation practices on well-being. Journal of Business Research, 70, 55-66. doi: 10.1016/j.jbusres.2016.07.006 |
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2013 Journal Article Organizational culture, innovation, and performance: a test of Schein's ModelHogan, Suellen J. and Coote, Leonard V. (2013). Organizational culture, innovation, and performance: a test of Schein's Model. Journal of Business Research, 67 (8), 1609-1621. doi: 10.1016/j.jbusres.2013.09.007 |
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2011 Journal Article Reconceptualizing professional service firm innovation capability: Scale developmentHogan, Suellen J., Soutar, Geoffrey, N., McColl-Kennedy, Janet R. and Sweeney, Jillian C. (2011). Reconceptualizing professional service firm innovation capability: Scale development. Industrial Marketing Management, 40 (8), 1264-1273. doi: 10.1016/j.indmarman.2011.10.002 |
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2008 Conference Publication Beyond the manufacturing mindset: Development of the professional service firm innovation (PSFI) scaleHogan, S. J., McColl-Kennedy, J. R., Soutar, G. N. and Sweeney, J. C. (2008). Beyond the manufacturing mindset: Development of the professional service firm innovation (PSFI) scale. Australian and New Zealand Marketing Academy (ANZMAC 2008), Sydney, Australia, 1-3 December 2008. Sydney, Australia: ANZMAC. |
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2007 Conference Publication Innovation within professional service firms: An exploratory studyHogan, S., McColl-Kennedy, J. R., Sweeney, J. C. and Soutar, G. N. (2007). Innovation within professional service firms: An exploratory study. Australian and New Zealand Marketing Academy Conference (ANZMAC 2007), Dunedin, New Zealand, 3-5 December, 2007. Dunedin, New Zealand: University of Otago and ANZMAC. |
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2004 Conference Publication Towards an understanding of creativity and innovation within professional services and marketingHogan, Suellen J. and Coote, Leonard V. (2004). Towards an understanding of creativity and innovation within professional services and marketing. ANZMAC 2004: Australian and New Zealand Marketing Academy Conference, Wellington, New Zealand, 29 November-1 December, 2004. Wellington, New Zealand: ANZMAC. |
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2003 Other Outputs An investigation into creative and innovative organisational cultures and firm performanceHogan, Suellen Jill (2003). An investigation into creative and innovative organisational cultures and firm performance. Honours Thesis, School of Business, The University of Queensland. doi: 10.14264/218485 |
