|
2020 Journal Article Fintech: research directions to explore the digital transformation of financial service systemsBreidbach, Christoph F., Keating, Byron W. and Lim, Chiehyeon (2020). Fintech: research directions to explore the digital transformation of financial service systems. Journal of Service Theory and Practice, 30 (1), 79-102. doi: 10.1108/jstp-08-2018-0185 |
|
2019 Journal Article Smart service systems: An interdisciplinary perspectiveBeverungen, Daniel, Breidbach, Christoph F., Poeppelbuss, Jens and Tuunainen, Virpi Kristiina (2019). Smart service systems: An interdisciplinary perspective. Information Systems Journal, 29 (6) isj.12275, 1201-1206. doi: 10.1111/isj.12275 |
|
2019 Journal Article Ethical issues in big data analytics: A stakeholder perspectiveSomeh, Ida, Davern, Michael, Breidbach, Christoph F. and Shanks, Graeme (2019). Ethical issues in big data analytics: A stakeholder perspective. Communications of the Association for Information Systems, 44 (1) 34, 718-747. doi: 10.17705/1cais.04434 |
|
2019 Journal Article The impact of occupational stereotypes in human-centered service systemsHuetten, Antje Sarah Julia, Antons, David, Breidbach, Christoph F., Piening, Erk P. and Salge, Torsten Oliver (2019). The impact of occupational stereotypes in human-centered service systems. Journal of Service Management, 30 (1), 132-155. doi: 10.1108/josm-12-2016-0324 |
|
2018 Journal Article Big Data, Big Insights? Advancing Service Innovation and Design With Machine LearningAntons, David and Breidbach, Christoph F. (2018). Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning. Journal of Service Research, 21 (1), 17-39. doi: 10.1177/1094670517738373 |
|
2018 Journal Article Operating without operations: how is technology changing the role of the firm?Breidbach, Christoph, Choi, Sunmee, Ellway, Benjamin, Keating, Byron W., Kormusheva, Katerina, Kowalkowski, Christian, Lim, Chiehyeon and Maglio, Paul (2018). Operating without operations: how is technology changing the role of the firm?. Journal of Service Management, 29 (5), 809-833. doi: 10.1108/josm-05-2018-0127 |
|
2017 Journal Article Engagement platforms in the sharing economy Conceptual foundations and research directionsBreidbach, Christoph F. and Brodie, Roderick J. (2017). Engagement platforms in the sharing economy Conceptual foundations and research directions. Journal of Service Theory and Practice, 27 (4), 761-777. doi: 10.1108/jstp-04-2016-0071 |
|
2016 Journal Article Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service SystemsBreidbach, Christoph F., Antons, David and Salge, Torsten Oliver (2016). Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems. Journal of Service Research, 19 (4), 458-476. doi: 10.1177/1094670516666370 |
|
2016 Journal Article Technology-enabled value co-creation: an empirical analysis of actors, resources, and practicesBreidbach, Christoph F. and Maglio, Paul P. (2016). Technology-enabled value co-creation: an empirical analysis of actors, resources, and practices. Industrial Marketing Management, 56, 73-85. doi: 10.1016/j.indmarman.2016.03.011 |
|
2015 Journal Article Investigating the formation of service supply chainsBreidbach, Christoph Friedrich, Reefke, Hendrik and Wood, Lincoln C. (2015). Investigating the formation of service supply chains. The Service Industries Journal, 35 (1-2), 5-23. doi: 10.1080/02642069.2014.979404 |
|
2014 Journal Article Beyond virtuality: from engagement platforms to engagement ecosystemsF. Breidbach, Christoph, Brodie, Roderick and Hollebeek, Linda (2014). Beyond virtuality: from engagement platforms to engagement ecosystems. Managing Service Quality: An International Journal, 24 (6), 592-611. doi: 10.1108/msq-08-2013-0158 |
|
2014 Journal Article Theorizing about resource integration through service-dominant logicPeters, Linda D., Löbler, Helge, Brodie, Roderick J., Breidbach, Christoph F., Hollebeek, Linda D., Smith, Sandra D., Sörhammar, David and Varey, Richard J. (2014). Theorizing about resource integration through service-dominant logic. Marketing Theory, 14 (3), 249-268. doi: 10.1177/1470593114534341 |
|
2013 Journal Article Book Review — On the customer service solution: Managing emotions, trust, and control to win your customer's businessBreidbach, Christoph F. (2013). Book Review — On the customer service solution: Managing emotions, trust, and control to win your customer's business. Service Science, 5 (4), 321-322. doi: 10.1287/serv.2013.0054 |
|
2013 Journal Article Advancing innovation in professional service firms: insights from the service-dominant logicBreidbach, Christoph F., Smith, Peter and Callagher, Lisa J. (2013). Advancing innovation in professional service firms: insights from the service-dominant logic. Service Science, 5 (3), 263-275. doi: 10.1287/serv.2013.0053 |
|
2013 Journal Article Connectivity in service systems: does technology-enablement impact the ability of a service system to co-create value?Breidbach, Christoph F., Kolb, Darl G. and Srinivasan, Ananth (2013). Connectivity in service systems: does technology-enablement impact the ability of a service system to co-create value?. Journal of Service Research, 16 (3), 428-441. doi: 10.1177/1094670512470869 |
