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2019 Book Chapter On the ethical implications of big data in service systemsBreidbach, Christoph F., Davern, Michael, Shanks, Graeme and Asadi-Someh, Ida (2019). On the ethical implications of big data in service systems. Handbook of service science. (pp. 661-674) edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício and Yuriko Sawatani. Cham, Switzerland: Springer. doi: 10.1007/978-3-319-98512-1_29 |
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2017 Book Chapter Connectivity: a socio-technical construct to examine ICT-enabled serviceBreidbach, Christoph F. (2017). Connectivity: a socio-technical construct to examine ICT-enabled service. Social inclusion and usability of ICT-enabled services. (pp. 31-48) edited by Jyoti Choudrie, Sherah Kurnia and Panayiota Tsatsou. New York, NY, USA: Taylor and Francis. doi: 10.4324/9781315677316-3 |
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2016 Book Chapter Nature and purpose of engagement platformsBreidbach, Christoph F. and Brodie, Roderick, J. (2016). Nature and purpose of engagement platforms. Customer engagement: contemporary issues in customer engagement. (pp. 124-136) edited by Roderick J. Brodie, Linda D. Hollebeek and Jodie Conduit. London, United Kingdom: Routledge. doi: 10.4324/9781315725185 |
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2015 Book Chapter Service ScienceSrinivasan, Ananth, Breidbach, Christoph F. and Kolb, Darl G. (2015). Service Science. Wiley Encyclopedia of Management. (pp. 1-3) edited by Cary L. Cooper. Chichester, United Kingdom: John Wiley & Sons. doi: 10.1002/9781118785317.weom070223 |
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2014 Book Chapter Service science: Toward systematic service system innovationMaglio, Paul P. and Breidbach, Christoph F. (2014). Service science: Toward systematic service system innovation. Bridging Data and Decisions. (pp. 161-170) edited by Alexandra Newman and Janny Leung. Hanover, Md, United States: INFORMS. doi: 10.1287/educ.2014.0123 |
