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2023 Journal Article Chatbots in frontline services and customer experience: an anthropomorphism perspectiveNguyen, Mai, Casper Ferm, Lars‐Erik, Quach, Sara, Pontes, Nicolas and Thaichon, Park (2023). Chatbots in frontline services and customer experience: an anthropomorphism perspective. Psychology and Marketing, 40 (11), 2201-2225. doi: 10.1002/mar.21882 |
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2023 Journal Article Motivating tacit knowledge sharing: the role of perceived value of knowledge and organizational citizenship behaviorMahmood, Ayyaz, R, Tasmin, Saeed, Bilal, Nguyen, Mai and Hafeez, Aamer (2023). Motivating tacit knowledge sharing: the role of perceived value of knowledge and organizational citizenship behavior. International Journal of Professional Business Review, 8 (11) e03892. doi: 10.26668/businessreview/2023.v8i11.3892 |
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2023 Book Chapter Cycling in the City of VeloNarangoda, Kesan Virantha, Nguyen, Mai and Thaichon, Sara (2023). Cycling in the City of Velo. The Palgrave encyclopedia of social marketing. (pp. 1-8) edited by Chahid Fourali and Jeff French. Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-030-14449-4_170-1 |
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2023 Journal Article How to entice restaurant patrons to order low-emissions meals? A meta-analysis and research agendaGreene, Danyelle, Nguyen, Mai and Dolnicar, Sara (2023). How to entice restaurant patrons to order low-emissions meals? A meta-analysis and research agenda. Appetite, 188 106612, 106612. doi: 10.1016/j.appet.2023.106612 |
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2023 Journal Article CEO remuneration, financial distress and firm life cycleChatterjee, Bikram, Jia, Jing, Nguyen, Mai, Taylor, Grantley and Duong, Lien (2023). CEO remuneration, financial distress and firm life cycle. Pacific-Basin Finance Journal, 80 102050. doi: 10.1016/j.pacfin.2023.102050 |
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2023 Journal Article Health action process approach: promoting physical activity, and fruit and vegetable intake among Australian adultsParkinson, Joy, Hannan, Thomas, McDonald, Nicole, Moriarty, Stephanie, Nguyen, Tuyet-Mai and Hamilton, Kyra (2023). Health action process approach: promoting physical activity, and fruit and vegetable intake among Australian adults. Health Promotion International, 38 (4) daad095, 1-12. doi: 10.1093/heapro/daad095 |
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2023 Journal Article Knowledge sharing and theory of planned behavior: a bibliometric analysisFauzi, Muhammad Ashraf, Nguyen, Mai and Malik, Ashish (2023). Knowledge sharing and theory of planned behavior: a bibliometric analysis. Journal of Knowledge Management, 28 (2), 293-311. doi: 10.1108/jkm-11-2022-0933 |
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2023 Journal Article Share or not share knowledge: posters versus lurkers in organisational online knowledge sharing and internal marketingNguyen, Mai, Fry, Marie-Louise and Arli, Denni (2023). Share or not share knowledge: posters versus lurkers in organisational online knowledge sharing and internal marketing. Australasian Marketing Journal, 32 (2), 151-161. doi: 10.1177/14413582231167035 |
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2023 Journal Article I see myself in my leader: transformational leadership and its impact on employees' technology-mediated knowledge sharing in professional service firmsNguyen, Mai (2023). I see myself in my leader: transformational leadership and its impact on employees' technology-mediated knowledge sharing in professional service firms. Journal of Service Theory and Practice, 33 (2), 257-279. doi: 10.1108/jstp-04-2022-0093 |
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2023 Journal Article What changes in maxillary morphology from distraction osteogenesis maxillary expansion (DOME) correlate with subjective and objective OSA measures?Yoon, Audrey, Kim, Tae Keong, Abdelwahab, Mohamed, Nguyen, Mai, Suh, Hee Yeon, Park, Joorok, Oh, Heesoo, Pirelli, Paola and Liu, Stanley Yung-Chuan (2023). What changes in maxillary morphology from distraction osteogenesis maxillary expansion (DOME) correlate with subjective and objective OSA measures?. Sleep and Breathing, 27 (5), 1967-1975. doi: 10.1007/s11325-022-02761-5 |
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2023 Journal Article Unlocking the NaCl-AlCl3 phase diagram for low-cost, long-duration Na-Al batteriesWeller, J. Mark, Li, Minyuan M., Polikarpov, Evgueni, Han, Kee Sung, Kidner, Neil, Patel, Anant, Nguyen, Mai, Stout, Meghan, Gossett, Michael, Jung, Keeyoung, Reed, David M., Sprenkle, Vincent L. and Li, Guosheng (2023). Unlocking the NaCl-AlCl3 phase diagram for low-cost, long-duration Na-Al batteries. Energy Storage Materials, 56, 108-120. doi: 10.1016/j.ensm.2023.01.009 |
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2023 Journal Article Stable anode-free all-solid-state lithium battery through tuned metal wetting on the copper current collectorWang, Yixian, Liu, Yijie, Nguyen, Mai, Cho, Jaeyoung, Katyal, Naman, Vishnugopi, Bairav S. S., Hao, Hongchang, Fang, Ruyi, Wu, Nan, Liu, Pengcheng, Mukherjee, Partha P. P., Nanda, Jagjit, Henkelman, Graeme, Watt, John and Mitlin, David (2023). Stable anode-free all-solid-state lithium battery through tuned metal wetting on the copper current collector. Advanced Materials, 35 (8), 1-17. doi: 10.1002/adma.202206762 |
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2023 Journal Article Want to feel better, share what you knowPrentice, Catherine, Zeidan, Susan and Nguyen, Mai (2023). Want to feel better, share what you know. Knowledge Management Research and Practice, 21 (5), 1008-1019. doi: 10.1080/14778238.2023.2169203 |
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2023 Journal Article Impact of technology-based knowledge sharing on employee outcomes: moderation effects of training, support and leadershipNguyen, Mai, Rundle-Thiele, Sharyn, Malik, Ashish and Budhwar, Pawan (2023). Impact of technology-based knowledge sharing on employee outcomes: moderation effects of training, support and leadership. Journal of Knowledge Management, 27 (8), 2283-2301. doi: 10.1108/jkm-07-2022-0552 |
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2023 Book Chapter Artificial intelligence (AI)-driven services: communication support, assistance for decision-making, and enhanced customer experience serviceNguyen, Mai, Chen, Ying, Nguyen, Thanh Huong, Habashi, Sara Shawky, Quach, Sara and Thaichon, Park (2023). Artificial intelligence (AI)-driven services: communication support, assistance for decision-making, and enhanced customer experience service. Artificial intelligence for marketing management. (pp. 76-95) edited by Park Thaichon and Sara Quach. Abingdon, Oxon, United Kingdom: Routledge. doi: 10.4324/9781003280392-8 |
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2023 Book Chapter No one deserves a serve: putting an end to customer abuse and violence campaign in AustraliaYan, Hongmin, Nguyen, Mai and Chen, Ying (2023). No one deserves a serve: putting an end to customer abuse and violence campaign in Australia. The Palgrave encyclopedia of social marketing. (pp. 1-8) edited by Gajendra Liyanaarachchi, Jovanie A. Tuguinay and Mai Nguyen. Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-030-14449-4_120-1 |
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2023 Book Chapter Insecticide-treated nets on child survival in rural TanzaniaNguyen, Anh and Nguyen, Mai (2023). Insecticide-treated nets on child survival in rural Tanzania. The Palgrave encyclopedia of social marketing. (pp. 1-11) edited by Gajendra Liyanaarachchi, Jovanie A. Tuguinay and Mai Nguyen. Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-030-14449-4_193-1 |
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2023 Book Chapter The leave it project: toward koala conservation through lessening dog-koala interactionsTuguinay, Jovanie A. and Nguyen, Mai (2023). The leave it project: toward koala conservation through lessening dog-koala interactions. The Palgrave encyclopedia of social marketing. (pp. 1-13) edited by Gajendra Liyanaarachchi, Jovanie A. Tuguinay and Mai Nguyen. Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-030-14449-4_215-1 |
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2023 Book Chapter Privacy dashboard: managing consumer data vulnerability at MicrosoftLiyanaarachchi, Gajendra, Tuguinay, Jovanie A. and Nguyen, Mai (2023). Privacy dashboard: managing consumer data vulnerability at Microsoft. The Palgrave encyclopedia of social marketing. (pp. 1-7) edited by Gajendra Liyanaarachchi, Jovanie A. Tuguinay and Mai Nguyen. Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-030-14449-4_121-1 |
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2023 Book Chapter The Shoreline Project: supporting homeless street drinkersNguyen, Mai and Tuguinay, Jovanie A. (2023). The Shoreline Project: supporting homeless street drinkers. The Palgrave encyclopedia of social marketing. (pp. 1-13) edited by Gajendra Liyanaarachchi, Jovanie A. Tuguinay and Mai Nguyen. Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-030-14449-4_218-1 |
