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CURRENT POSITIONS

· Senior Staff Specialist (Public Health Medicine), Queensland Health

· Principal Research Fellow, Centre for Clinical Research - University of Queensland

RECENT POSITIONS

· General Practitioner, Indooroopilly General Practice

· Director, Queensland Centre for Intellectual and Developmental Disability (to January 2021)

· Senior Medical Officer, Mater Intellectual Disability and Autism Service (to November 2020)

· General Practitioner, Cornwall Street Medical Centre (to November 2020)

Mehedi is a public health researcher with strong expertise in quantitative data analytics. He has over eight years of professional experience in developing and developed countries. He has built a distinguished career in public health research, focusing on critical areas such as reproductive, maternal, newborn, and child health (RMNCH), nutrition, non-communicable diseases, mental health, sleep health, social determinants of health and health inequalities.

Mehedi completed his PhD from the University of Queensland in 2022. In his doctoral thesis titled “Future direction of maternal and child health in low- and middle-income countries”, he utilized data of over 4.3 million participants extracted from 284 national surveys conducted in 75 low- and middle-income countries to understand the future projections of maternal and child health-related indicators and gaps in progress, with geographical variations across countries. His doctoral research resulted six publications in reputed international journals and provided valuable insights for global and country leaders in their pursuit of achieving health-related Sustainable Development Goals.

Mehedi has a charming engagement with research community. He has reviewed manuscripts for eight international journals and published 45 peer-reviewed articles, many of which appear in high-impact journals. His work has gained media attention, with coverage of more than 15 research stories.

In addition to his research and professional activities, Mehedi is an active member of several professional international collaborative groups, including Global Burden of Diseases, the American Society for Nutrition, the International Health Economics Association, the Society for Research in Child Development, and Health Systems Global, where he collaborates with fellow experts and stays at the forefront of developments in his field.

Mehedi is a Global Change Scholar (2018 cohort) of the University of Queensland and a recipient of several prestigious scholarships and awards. He recently honoured with a national award in the Pregnancy Monitoring Innovation Challenge 2022 funded by the Aspire to Innovate (a2i), Bangladesh, recognizing his innovative contributions to maternal and neonatal health.

Mehedi’s current research focuses on unveiling environmental exposures in pregnancy and risk in adverse birth outcomes in Queensland, Australia.

Dr Helen Haydon is a Senior Research Fellow and Registered Psychologist at the University of Queensland. She has national standing, and an emerging international reputation, as a digital health researcher with a focus on aged and palliative care, psycho-oncology and carer wellbeing. She has led 3 applied nationwide digital health research programs: 1/ Palliative Care ECHO that connects services and upskills health professionals across Australia in palliative care; 2/ Elder ECHO, a telementoring program to support the National Aboriginal Community Controlled Health Organisation’s (NACCHO) Elder Care Support workforce in the delivery of Culturally safe aged care and; 3/ Caring for the Carer, an online intervention for carers of people with brain tumour. http://caringforthecarer.org.au/

Other research includes: evaluation of telepalliative care services (e.g. patient/ carer outcomes and perceptions and staff perceptions); voluntary assisted dying; technology supported grief and bereavement support and; digital mental health.

She is a Registered Psychologist with clinical experience working with a range of issues and diverse populations and has over ten years’ experience teaching and facilitating workshops on psychology and health communication.

A/Prof Ingrid Hickman is a Principal Research Fellow in Implementation Science with the UQ ULTRA team (Clinical Trial Capability) located within the Centre for Clinical Research in Herston. A/Prof Ingrid Hickman is an implementation scientist and has over 20 years experience in health services clinical research. Her career has focused on research excellence, strategic leadership and translating scientific evidence into improved clinical care for people with complex chronic conditions. From randomised controlled trials and mechanisms of disease progression through to patient centred co-design of health services, her collaborative approach to research aims to find solutions to health care problems. Prior to taking up the role with the ULTRA team, A/Prof Hickman led the Metabolic Obesity Research Group and the Nutrition Research Program at the Princess Alexandra Hospital in Brisbane for over 12 years. Within this role she has been a passionate advocate for embedding implementation science and methodologies into clinical trials and health services research and has been recognised internationally for her investment in implementation science and clinical workforce capacity building in research translation.

hearing impairment, hearing loss, hearing rehabilitation, evidence-based practice, family-centred hearing care

Louise Hickson, AM, is an Emeritus Professor of Audiology in the Faculty of Health, Medicine and Behavioural Sciences at The University of Queensland. She has published over 300 research articles, books and book chapters with her main focus on the effects of hearing loss on people's everyday lives and the development of strategies and interventions that improve the uptake and outcomes of hearing rehabilitation. Louise is Chair of the Phonak Expert Circle on Family-Centred Hearing Care, is on the Executive Board of the International Society or Audiology and is a Fellow and Life Member of Audiology Australia. She has received numerous awards recognising her contributions to audiology, including the international research award from the American Academy of Audiology, The University of Queensland Leadership Award, a Lifetime Achievement Award from Hearing Australia and a Life Member of Audiology Australia. She is an Editor of the International Journal of Audiology amd in 2021 Emeritus Professor Hickson was Australia's Leading Researcher in the field of Audiology and Speech and Language Pathology. In 2022 she became a Member of the Order of Australia for significant service to tertiary education and audiology associations. She is a sought after speaker and regularly presents at conferences and meetings around the world. Louise also provides advice to hearing service providers both in Australia and overseas and is committed to improving services for people with hearing difficulties.

I am an academic and consultant working in global health with a focus on health technology assessment (HTA), health systems and services research, and the use of medicines in populations. I have a particular interest in the use of data and research for evidence-informed decision making and implementation science in the context of low and middle income countries, especially in sub-Saharan Africa. I have worked on international health projects in Indonesia and am currently working on several projects in HTA and medicines use in Ghana and sub-Saharan Africa. I work with an extensive network of clinicians and health professionals to investigate the use of medicines and adverse effects in general practice, cancer, psychiatry, neurology, and internal medicine. I have honorary or visiting appointments at the University of Queensland (UQ, Brisbane, Australia), Imperial College London (UK, International Decision Support Initiative) and Kwame Nkrumah University of Science and Technology (KNUST, Kumasi, Ghana). I have a BSc(Hons) and MPH from UQ and a PhD from Monash University. I have lived or worked in Australia (Brisbane, Melbourne), Canada (Toronto), Indonesia (Yogyakarta), UK (London), and Ghana (Accra, Kumasi). I worked as a consultant in HTA in Australia for many years evaluating submissions to subsidise medicines on the Pharmaceutical Benefits Scheme (PBS). I am an experienced teacher having coordinated courses, lectured, and tutored in undergraduate and postgraduate programs. I was a Foundation Coordinator in the UQ Master of Pharmaceutical Industry Practice (from 2019). I am an advisor on diverse PhD and student research projects.

Professor Ruth E. Hubbard is the leading frailty expert in Australia, with dual clinical and research leadership roles.

As the Director of General and Geriatric Medicine & Consultant Geriatrician at the Princess Alexandra Hospital in Brisbane, Queensland, she has led the establishment of frailty-focused models of care including a peri-operative geriatric medicine service, geriatrician-led care in the Emergency Department and specialised dementia care wards for people with challenging behaviours.

As Masonic Chair of Geriatric Medicine at The University of Queensland, she created the Australian Frailty Network, a national partnership of researchers, clinicians, professional associations and consumers, with the vision of delivering a national response to frailty that enables frailty-informed care for all older Australians.

Prof Hubbard has generated $43mill funding, more than 200 publications, 100 conference appearances, eight book chapters and Consensus Statements supporting national and international policy.

She qualified from St. Mary’s Hospital, London and trained in Cardiff, Wales, completing an MSc in Medical Education and an MD on frailty pathophysiology before undertaking a post-doctoral fellowship in Dalhousie University, Nova Scotia.

Ruthie's teaching and research interests lie at the intersection of law and healthcare. She is particularly interested in voluntary assisted dying and the role of patients and family caregivers in shaping healthcare regulation. Ruthie teaches in the Ethics, Law and Professionalism stream of the Year 1 medical degree and is an active teacher and researcher in the School of Law, including tutoring in Law of Torts II.

Ruthie Jeanneret, BA, LLB (Hons), GradDipLegPrac, PhD, completed her PhD thesis at the Australian Centre for Health Law Research, QUT. Her empirical PhD thesis investigated patients' and family caregivers' perspectives and experiences of voluntary assisted dying regulation in Australia and Canada. Ruthie has been involved in writing the voluntary assisted dying mandatory training for participating practitioners in Queensland, Western Australia, and Victoria. She also has experience in teaching undergraduate law and nursing students.

From 2018 - 2020, Ruthie worked as a litigation lawyer in Queensland and Tasmania, practising primarily in commercial litigation.

Bec Jenkinson is health consumer advocate-turned-researcher, with more than 15 years’ experience as a leader in the Australian health consumer movement, advocating for high quality, respectful, person-centred care. She is also skilled qualitative and mixed methods researcher, writer, presenter and networker with a passion for consumer and community involvement in health and medical research, and broad experience encompassing health policy, service delivery and evaluation, and education. Bec's PhD investigated the experiences of women, midwives and obstetricians when pregnant women decline recommended care. She went on to co-lead the development and implementation of Queensland Health's Guideline: Partnering with the woman who declines recommended maternity care. More recently, Bec has been the academic lead of the RADIANT study, alongside a Lived Experience Lead. Aiming to addressing weight stigma in maternity care, RADIANT was recognised with two awards at the inaugural AccessCR Australian Consumer Partnerships in Research Awards in 2025. The study coproduce national, consensus-based Best Practice Principles for Weight Inclusive Maternity Care, which have now been endorsed by peak stakeholder organisations.

Bec is now a Senior Research Fellow with UQ's Clinical Trials Capability Team (ULTRA), working collaboratively with researchers, consumers and other stakeholders to enhance consumer and community involvement (CCI) in clinical trial designs and processes. She is particularly interested in the methodologies of research priority setting, and currently leads a pilot study aiming to expand Australian researchers access to James Lind Alliance Priority Setting Partnerships. Bec is also interested in how innovative approaches can support more inclusive CCI, and drive health equity in clinical trials.

Dr. Edmund W. Kanmiki is a public health researcher with expertise spanning population health, epidemiology and health economics. He is passionate about achieving health equity, particularly for vulnerable populations. Dr. Kanmiki’s research focuses on social determinants of health, reproductive, maternal, and child health (RMCH), community-based healthcare interventions, healthcare financing, Indigenous health, non-communicable diseases and related areas. He holds a bachelor’s degree in mathematics with economics, a master’s degree and PhD in public health. Edmund’s doctoral thesis at the University of Queensland aimed at improving equity in maternal and child health in rural communities using community-based primary healthcare strategies.

At UQ Poche Centre, Edmund is a member of the Implementing Life Course Interventions research team led by NHMRC Leadership Fellow, Mamun Abdullah. He is a co-investigator of the ARC Centre of Excellence for children and families over the Life Course project titled “Preventing and managing diabetes among Indigenous women and youth”. He is also a research coordinator for the “Exposure to Trihalomethanes in Pregnancy and Birth Outcomes in Queensland Study”.

Prior to joining the University of Queensland, Dr. Kanmiki held research roles at the University of Ghana and the Navrongo Health Research Centre and provided consultancy services to some national and multinational institutions. He is a recipient of the Mastercard Scholarship, Elsevier Atlas award and early carrier research grant award from the Royal Society of Tropical Medicine and Hygiene (RSTMH). His research and peer-reviewed publications have informed health policy and programs. Dr. Kanmiki has presented his research at several esteemed conferences. His research has also garnered media attention in prominent outlets including The Conversation in Australia, Health and Medicine in Canada, and Health and Wellness in the United Kingdom.

Michelle is a sociologist and lawyer: her research focuses on decision-making and the operation of law and regulation in practice for people with disabilities and other impairments to communication and legal capacity. She has research interests in the sociology of law, decision-making (supported and substituted), legal personhood, the UNCPRD, disability law, legal and administrative transition to adulthood, communication impairments, and profound intellectual disability. Her work examines decision-making in practice in a range of areas, including health and aged care, banking and finance, income support, and the NDIS. Michelle is trained in both qualitative and quantitative methods, and has extensive experience in research development, design, and practice, as well as health consumer research and co-design.

Michelle works on the MRFF funded project: Unspoken, Unheard, Unmet: Improving Access to Preventative Health Care through Better Conversations about Care. She leads the experience gathering stage of the project, the co-design elements of the work, and the development of guidelines about communication, decision-making, and aged care.

Michelle is also a consumer and disability advocate, with experience in strategic policy development, implementation, and evaluation, including the co-design of state level strategy for transition to adulthood health care, and on Australia’s National Living Evidence Taskforce. She is also the consumer board Chair of Child Unlimited, a consortium of researchers, clinicians, and consumers working towards best evidence-based practice in health care for children and young adults with chronic ill health and disabilities, and co-chair of the consumer advisory committee for the ARC Centre of Excellence Life Course Centre.

Jacki Liddle is a research fellow and occupational therapist researching quality of life, participation and life transitions. She uses innovative technology, along with qualitative and quantitative research methods to investigate the needs and experiences of people living with neurological conditions (dementia, Parkinson's disease, stroke), older people and their caregivers. She has worked with a multi-disciplinary team co-designing technology with people living with dementia and their care partners to support communication. Currently, she is in a conjoint position with Princess Alexandra Hospital, supporting the development, conduct and application of research that improves outcomes for patients.

She has also been involved in developing technology to measure outcomes including lifespace, time use, and activity and role participation to help monitor and improve community outcomes. Dr Liddle's PhD focused on researching the experiences related to retirement from driving for older people, which led to the development of the CarFreeMe program to improve outcomes related to driving cessation. Versions of the program for older drivers, people living with dementia and people with traumatic brain injury have been developed and trialled.

Mark Liu is a Postdoctoral Research Fellow focusing on the potential for clinical trials to affect change on a larger, longer-term scale. He was the interning early-career researcher for a multidisciplinary patient safety trial conducted at eight hospitals across Sydney, Melbourne and regional New South Wales. His doctoral research program involved physical activity for cancer patients, with an emphasis on creating long-term behaviour change for underserved groups.

Methodological expertise:

• Implementing trials in real-world contexts
• Behaviour change theory
• Consumer involvement
• Leveraging routinely collected healthcare data for research
• Other areas of interest: supportive care for people with cancer, inequities in healthcare

Dr Logan is a geriatrician working at The Prince Charles Hospital and Mater Hospital Brisbane. He has expertise in dementia, behavioural and psychological symptoms of dementia (BPSD), frailty, and goal-directed care in chronic disease. He holds a PhD from the University of Queensland, has a strong publication record, and has contributed to national research programs. Dr Logan is experienced in leading multidisciplinary teams, driving quality improvement initiatives, and is recognised as a skilled communicator and collaborator.

Dr Kristiana Ludlow is a Senior Research Fellow at the Centre for Health Services Research, Faculty of Health, Medicine, and Behavioural Sciences, the University of Queensland, and an Honorary Postdoctoral Fellow at the Australian Institute of Health Innovation, Macquarie University. She completed her Bachelor of Psychology with first class Honours in 2015, her Master of Research in Medicine and Health Sciences in 2017, and her PhD in in Health Innovation in 2020. Dr Ludlow has expertise in co-design, qualitative research and Q methodology. Her research interests include co-designing interventions and digital health tools with end-users, frailty, education, aged care, person-centred care, the role of family caregivers in care, missed care/unfinished care, and care prioritisation. She is passionate about collaborating with consumers, service users and health professionals to improve the delivery of healthcare and mental health services.

Annika Luebbe is an early career researcher with interests in rural mental health in Australia and abroad. Her works focus on strengths-based approaches to understanding the many contributions to mental health in rural, regional, and remote locations. Annika has experience in mixed-methods research, framework development, and mental health service evaluation. Her ongoing research in rural health contributes to the growing rural mental health literature, informing relevant rural solutions, policy, and practice.

Dr Asmita Manchha is a Postdoctoral Research Fellow in the Unspoken, Unheard, Unmet: Improving Access to Preventative Health Care through Better Conversations about Care team (UQ School of Health and Rehabilitation Sciences) and an Early Career Researcher. She was awarded a PhD from the University of Queensland (UQ) in 2022, which examined the nature and consequences of the stigma of working in aged care. Asmita also has a first-class Bachelor of Business Management Honours’ degree from the UQ and Bachelor of Commerce from the Australian National University.

At the heart of Asmita’s research is her passion for developing practical, evidence-based resources to empower people who receive and provide aged care services. Her research themes include: (a) Understanding approaches to challenge stigma (i.e, negative attitudes, stereotypes) associated with aged care to promote a greater recognition of the aged care sector, (b) Development of a fit-for-purpose communication screening tool and resources for aged care workers to help older Australians have better conversations about aged care, (c) Exploration of interventions to support the recruitment and retention of people working in aged care with a strengths-based focus on career development, and (d) Application of language-based methods and frameworks from Systemic Functional Linguistics to examine complex social issues in the field of gerontology.

Asmita has vast experience in conducting qualitative and mixed-methods research pertaining to reframing negative perceptions about working in aged care, which have been published in The Gerontologist and Journal of Applied Gerontology. She is actively involved in the gerontology research community including the Australian Association of Gerontology (AAG), where she is the QLD Divisional Secretary.

I am a clinician researcher with experience in health services research, transdisciplinary care, stroke research, implementation science, and consumer engagement. I am passionate about optimising healthcare services and improving patient care by identifying and addressing inefficiencies using innovative models of care and solutions. I am an expert in the field of transdisciplinary healthcare models.

I am also an occupational therapist with over 8 years of experience in direct patient care across multiple hospital settings, including acute stroke, neuroscience, general medical, orthopaedics, and surgical. I currently work as a Service Improvement and Innovation Officer for community healthcare services at Mater at Home.

Dr Hannah Mayr is an Advanced Accredited Practicing Dietitian and works as Principal Research Fellow for the Nutrition and Dietetics Department at Princess Alexandra Hospital, Brisbane. She collaborates with diverse teams of allied health and medical clinicians, clinician researchers, academics and consumers.

Dr Mayr has expertise in cardiometabolic disease prevention and management and her work has a focus on evidence-based healthy dietary patterns. In this area her interests and experience include dietary intake assessment and intervention design; randomised controlled and feasibility trials; telehealth and mhealth; qualitative interviews; implementation science and consumer engagement.

Dr Mayr received the Dietitians Australia Early Career Researcher Award in 2018 for her PhD work investigating a Mediterranean diet intervention in people with coronary artery disease and its impact on the Dietary Inflammatory Index. She has recently led a project focused on translating a Mediterranean-style, heart healthy diet approach into routine care for people with type 2 diabetes or heart disease. Dr Mayr has also collaborated on projects focused on improving outcomes for people with kidney disease, rheumatoid arthritis, liver transplant, and fatty liver disease through nutrition assessment or intervention.

Dr Mayr is an experienced university Lecturer and research supervisor in dietetics practice and research and is committed to research capacity building of dietitians and allied health professionals.

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA, Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Multi-award winner Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, Department of Engineering, University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) from 2022 for her distinguished contribution to social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". Fellows — ANZMAC. Given her expertise in Service Innovation, Professor McColl-Kennedy is an appointed Ambassador for the International Society of Service Innovation Professionals (ISSIP) https://www.linkedin.com/company/international-society-of-service-innovation-professionals-issip-/posts/?feedView=all

In 2024 Professor McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their programs of research. https://www.arc.gov.au/about-arc The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

In 2025 she was awarded the Christopher Lovelock Career Contributions to the Services Discipline Award. This highly prestigious award is presented annually by AMA SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Contributions to the services discipline should be significant, frequent, and include recent contributions. 2025 Christopher Lovelock Award Winner – SERVSIG

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 240 publications (98 international refereed journal articles, 22 book chapters/books, 26 industry articles, white papers and reports, 14 workbooks and 81 international conference papers), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, the role of digital technology, AI, customer insights and choice preferences. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $93.7 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 64 (Google scholar) 43 (Scopus) and over 23,387 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director, UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019, the Founding Co-Lead of the Service Innovation Alliance Research Hub from 2018-2025 and appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, University of New South Wales, Sydney, and University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.