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2024 Journal Article Human–Robot interaction research in hospitality and tourism: trends and future directionsLiu, Gus Guanrong, Benckendorff, Pierre and Walters, Gabby (2024). Human–Robot interaction research in hospitality and tourism: trends and future directions. Tourism Review, 80 (4), 847-870. doi: 10.1108/tr-04-2024-0266 |
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2024 Journal Article Enhancing customers’ life satisfaction through AI-powered personalized luxury recommendations in luxury tourism marketingLv, Linxiang, Chen, Siyun, Liu, Gus Guanrong and Benckendorff, Pierre (2024). Enhancing customers’ life satisfaction through AI-powered personalized luxury recommendations in luxury tourism marketing. International Journal of Hospitality Management, 123 103914, 1-9. doi: 10.1016/j.ijhm.2024.103914 |
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2024 Journal Article Insta-fame or insta-flop? The pitfalls of using virtual influencers in tourism marketingXie-Carson, Li and Benckendorff, Pierre (2024). Insta-fame or insta-flop? The pitfalls of using virtual influencers in tourism marketing. Journal of Hospitality and Tourism Management, 60, 116-126. doi: 10.1016/j.jhtm.2024.06.014 |
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2024 Journal Article Keep it #Unreal: Exploring Instagram users’ engagement with virtual influencers in tourism contexts user engagement with virtual influencersXie-Carson, Li, Benckendorff, Pierre and Hughes, Karen (2024). Keep it #Unreal: Exploring Instagram users’ engagement with virtual influencers in tourism contexts user engagement with virtual influencers. Journal of Hospitality and Tourism Research, 48 (6), 1006-1019. doi: 10.1177/10963480231180940 |
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2023 Journal Article All hype or the real deal? Investigating user engagement with virtual influencers in tourismXie-Carson, Li, Magor, Thomas, Benckendorff, Pierre and Hughes, Karen (2023). All hype or the real deal? Investigating user engagement with virtual influencers in tourism. Tourism Management, 99 104779, 104779. doi: 10.1016/j.tourman.2023.104779 |
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2023 Journal Article Not so different after all? A netnographic exploration of user engagement with non-human influencers on social mediaXie-Carson, Li, Benckendorff, Pierre and Hughes, Karen (2023). Not so different after all? A netnographic exploration of user engagement with non-human influencers on social media. Journal of Business Research, 167 114149, 114149. doi: 10.1016/j.jbusres.2023.114149 |
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2023 Journal Article Online tourist information search strategiesZarezadeh, Zohreh Zara, Benckendorff, Pierre and Gretzel, Ulrike (2023). Online tourist information search strategies. Tourism Management Perspectives, 48 101140, 1-12. doi: 10.1016/j.tmp.2023.101140 |
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2023 Book Chapter Value co-creation through technology-mediated experiencesLiu, Shasha, Benckendorff, Pierre and Mair, Judith (2023). Value co-creation through technology-mediated experiences. Tourism and the experience economy in the digital era. (pp. 85-100) edited by Xiang Ying Mei. Abingdon, Oxon, United Kingdom: Routledge. doi: 10.4324/9781003335924-9 |
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2023 Journal Article Explicating affordances in travel information search: investigating device use in relation to goals and personal characteristicsZarezadeh, Zohreh (Zara), Benckendorff, Pierre and Gretzel, Ulrike (2023). Explicating affordances in travel information search: investigating device use in relation to goals and personal characteristics. Information Technology and Tourism, 25 (2), 235-257. doi: 10.1007/s40558-023-00250-3 |
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2022 Journal Article How do tourists use metaheuristics for decision-making mediated by smartphones in a destination?Liu, Shasha, Benckendorff, Pierre and Mair, Judith (2022). How do tourists use metaheuristics for decision-making mediated by smartphones in a destination?. Journal of Travel Research, 62 (8), 1848-1863. doi: 10.1177/00472875221140905 |
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2022 Journal Article From interaction to relationship: rethinking parasocial phenomena in travel live streamingDeng, Zhiming, Benckendorff, Pierre and Wang, Jie (2022). From interaction to relationship: rethinking parasocial phenomena in travel live streaming. Tourism Management, 93 104583, 104583. doi: 10.1016/j.tourman.2022.104583 |
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2022 Journal Article Limited usefulness of learning style instruments in advancing teaching and learningDeng, Ruiqi, Benckendorff, Pierre and Gao, Yifan (2022). Limited usefulness of learning style instruments in advancing teaching and learning. The International Journal of Management Education, 20 (3) 100686, 1-25. doi: 10.1016/j.ijme.2022.100686 |
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2022 Book Chapter Sustainable high yield luxury tourism experiencesSpence, Jacqualine , Benckendorff, Pierre and Chien, P. Monica (2022). Sustainable high yield luxury tourism experiences. The Emerald handbook of luxury management for hospitality and tourism. (pp. 403-424) edited by Anupama S. Kotur and Saurabh Kumar Dixit . Bingley, United Kingdom: Emerald Publishing . |
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2022 Book Chapter Sustainable high yield luxury tourism experiencesSpence, Jacqualine, Benckendorff, Pierre and Chien, P. Monica (2022). Sustainable high yield luxury tourism experiences. The Emerald handbook of luxury management for hospitality and tourism. (pp. 403-423) Bingley, United Kingdom: Emerald Publishing. doi: 10.1108/978-1-83982-900-020211020 |
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2022 Book Chapter Technology-enabled learningDeng, Ruiqi and Benckendorff, Pierre (2022). Technology-enabled learning. Handbook of e-Tourism. (pp. 1687-1713) edited by Zheng Xiang, Matthias Fuchs, Ulrike Gretzel and Wolfram Höpken. Cham, Switzerland: Springer Nature Switzerland. doi: 10.1007/978-3-030-48652-5_129 |
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2021 Journal Article Travel live streaming: an affordance perspectiveDeng, Zhiming, Benckendorff, Pierre and Wang, Jie (2021). Travel live streaming: an affordance perspective. Information Technology and Tourism, 23 (2), 189-207. doi: 10.1007/s40558-021-00199-1 |
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2021 Journal Article What are the key themes associated with the positive learning experience in MOOCs? An empirical investigation of learners’ ratings and reviewsDeng, Ruiqi and Benckendorff, Pierre (2021). What are the key themes associated with the positive learning experience in MOOCs? An empirical investigation of learners’ ratings and reviews. International Journal of Educational Technology in Higher Education, 18 (1) 9. doi: 10.1186/s41239-021-00244-3 |
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2020 Journal Article Exploring the role of language proficiency and cultural adaptation in travel risk perception: a study of Asian working holiday makers in AustraliaNagai, Hayato, Tkaczynski, Aaron and Benckendorff, Pierre J. (2020). Exploring the role of language proficiency and cultural adaptation in travel risk perception: a study of Asian working holiday makers in Australia. Journal of Vacation Marketing, 26 (2), 135676671988024-181. doi: 10.1177/1356766719880249 |
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2020 Journal Article Linking learner factors, teaching context, and engagement patterns with MOOC learning outcomesDeng, Ruiqi, Benckendorff, Pierre and Gannaway, Deanne (2020). Linking learner factors, teaching context, and engagement patterns with MOOC learning outcomes. Journal of Computer Assisted Learning, 36 (5), 688-708. doi: 10.1111/jcal.12437 |
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2020 Journal Article Beyond cost–benefit analysis: resident emotions, appraisals and support toward tourism performing arts developmentsZheng, Danni, Ritchie, Brent W. and Benckendorff, Pierre J. (2020). Beyond cost–benefit analysis: resident emotions, appraisals and support toward tourism performing arts developments. Current Issues in Tourism, 24 (5), 1-17. doi: 10.1080/13683500.2020.1732881 |
