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2016 Conference Publication Ethical implications of big data analyticsAsadi Someh, I., Breidbach, C. F., Davern, M. and Shanks, G. (2016). Ethical implications of big data analytics. 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey, 12 - 15 June 2016. Atlanta, GA United States: Association for Information Systems. |
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2015 Conference Publication The duality of second screens: A phenomenological study of multi-platform engagement and service experiencesBreidbach, Christoph F., Chandler, Jennifer D. and Maglio, Paul P. (2015). The duality of second screens: A phenomenological study of multi-platform engagement and service experiences. 48th Hawaii International Conference on System Sciences, Kauai, HI, United States, 5-8 January 2015. Piscataway, NJ, United States: IEEE. doi: 10.1109/hicss.2015.174 |
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2015 Conference Publication Understanding engagement with insurgents through retweet rhetoricNothman, Joel, Ahmad, Atif, Breidbach, Christoph, Malet, David and Baldwin, Timothy (2015). Understanding engagement with insurgents through retweet rhetoric. Association for Computational Linguistics (ACL). |
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2015 Journal Article Investigating the formation of service supply chainsBreidbach, Christoph Friedrich, Reefke, Hendrik and Wood, Lincoln C. (2015). Investigating the formation of service supply chains. The Service Industries Journal, 35 (1-2), 5-23. doi: 10.1080/02642069.2014.979404 |
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2015 Conference Publication A Service Science Perspective on the Role of ICT in Service InnovationBreidbach, Christoph F. and Maglio, Paul P. (2015). A Service Science Perspective on the Role of ICT in Service Innovation. 23rd European Conference on Information Systems (ECIS), Muenster, Germany, 26-29 May 2015. Atlanta, GA United States: Association for Information Systems. |
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2015 Book Chapter Service ScienceSrinivasan, Ananth, Breidbach, Christoph F. and Kolb, Darl G. (2015). Service Science. Wiley Encyclopedia of Management. (pp. 1-3) edited by Cary L. Cooper. Chichester, United Kingdom: John Wiley & Sons. doi: 10.1002/9781118785317.weom070223 |
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2014 Journal Article Beyond virtuality: from engagement platforms to engagement ecosystemsF. Breidbach, Christoph, Brodie, Roderick and Hollebeek, Linda (2014). Beyond virtuality: from engagement platforms to engagement ecosystems. Managing Service Quality: An International Journal, 24 (6), 592-611. doi: 10.1108/msq-08-2013-0158 |
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2014 Journal Article Theorizing about resource integration through service-dominant logicPeters, Linda D., Löbler, Helge, Brodie, Roderick J., Breidbach, Christoph F., Hollebeek, Linda D., Smith, Sandra D., Sörhammar, David and Varey, Richard J. (2014). Theorizing about resource integration through service-dominant logic. Marketing Theory, 14 (3), 249-268. doi: 10.1177/1470593114534341 |
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2014 Book Chapter Service science: Toward systematic service system innovationMaglio, Paul P. and Breidbach, Christoph F. (2014). Service science: Toward systematic service system innovation. Bridging Data and Decisions. (pp. 161-170) edited by Alexandra Newman and Janny Leung. Hanover, Md, United States: INFORMS. doi: 10.1287/educ.2014.0123 |
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2013 Journal Article Book Review — On the customer service solution: Managing emotions, trust, and control to win your customer's businessBreidbach, Christoph F. (2013). Book Review — On the customer service solution: Managing emotions, trust, and control to win your customer's business. Service Science, 5 (4), 321-322. doi: 10.1287/serv.2013.0054 |
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2013 Journal Article Advancing innovation in professional service firms: insights from the service-dominant logicBreidbach, Christoph F., Smith, Peter and Callagher, Lisa J. (2013). Advancing innovation in professional service firms: insights from the service-dominant logic. Service Science, 5 (3), 263-275. doi: 10.1287/serv.2013.0053 |
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2013 Journal Article Connectivity in service systems: does technology-enablement impact the ability of a service system to co-create value?Breidbach, Christoph F., Kolb, Darl G. and Srinivasan, Ananth (2013). Connectivity in service systems: does technology-enablement impact the ability of a service system to co-create value?. Journal of Service Research, 16 (3), 428-441. doi: 10.1177/1094670512470869 |
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2013 Conference Publication Connectivity in distributed service systems: The providers' perspectiveBreidbach, Christoph, Buchanan-Oliver, Margo, Kolb, Darl G. and Srinivasan, Ananth (2013). Connectivity in distributed service systems: The providers' perspective. 10th International Conference on Service Systems and Service Management, Hong Kong, China, 17-19 July 2013. Piscataway, NJ, United States: IEEE. doi: 10.1109/icsssm.2013.6602502 |
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2013 Conference Publication Does Big Data Provide Big Opportunities for Service Research?Breidbach, Christoph F. and Maglio, Paul P. (2013). Does Big Data Provide Big Opportunities for Service Research?. 13th QUIS Symposium on Service Excellence, Karlstad, SWE, 10-13 June 2013. |
